Privacy policy & PAIA manual
Last updated 2026-09-25
This policy explains how Exclusive Advisory Services (Pty) Ltd ("EAS", "we", "us") collects, uses and protects personal information under the Protection of Personal Information Act, 2013 ("POPIA"), and sets out our manual under the Promotion of Access to Information Act, 2000 ("PAIA").
Who we are
Exclusive Advisory Services (Pty) Ltd, Reg. No. 2022/763376/07, is an FSCA-licensed crypto asset service provider (FSP No. 53473) and is registered with the Financial Intelligence Centre (FIC). Our registered office is 3 Riebeek Street, 306 The Colosseum, Cape Town, Western Cape, 8001, with a further office in Dubai. RandCrypto (randcrypto.co.za) is EAS's own product and is covered by this policy.
Information we collect
- Enquiry form. Name, work email, organisation, the topic you select, the corridors/currencies and indicative volume you enter.
- WhatsApp and phone contact. Your phone number and the content of messages you send us, and any details you share on a call.
- Client onboarding. If an enquiry becomes an engagement, we collect further identity, ownership, source-of-funds and other information as required for client due diligence under FICA and our regulatory obligations. That information, and how we use it, is governed by the separate onboarding and engagement terms you agree to at that stage, not by this website policy alone.
- Device information. This site does not use tracking or advertising cookies. Your browser may locally remember a display preference (such as whether you paused the site's motion); that preference stays on your device and is never sent to us.
Why we process it, and on what basis
We process personal information to respond to enquiries, to assess and provide advisory and liquidity services, to meet our obligations under FICA, the FSCA's requirements for crypto asset service providers, and other applicable law, and to maintain the security of our systems and communications. Our lawful bases are your consent in making an enquiry, the steps necessary to enter into and perform an engagement with you, and compliance with our legal obligations.
Sharing of information
We do not sell personal information. We may share it with: regulators, auditors and law enforcement where required by law; professional advisers bound by confidentiality; and service providers that support our operations, including WhatsApp/Meta as our messaging channel. Messages sent over WhatsApp are transmitted and processed by Meta in line with WhatsApp's own terms, which may involve processing outside South Africa. Given our Cape Town and Dubai offices, information may also be accessed by EAS personnel in the United Arab Emirates for the same purposes described in this policy.
Retention
We keep personal information only for as long as necessary for the purpose it was collected, or for the periods required by the Financial Intelligence Centre Act, 2001, and other applicable law, whichever is longer.
Security
We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure, appropriate to a licensed financial services provider.
Your rights under POPIA
You may ask us to confirm what personal information we hold about you, to access it, to correct or update it, or to delete it, and you may object to certain processing or withdraw consent where processing relies on it. To exercise any of these rights, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The date above shows when it was last revised.
Contact for privacy queries
Exclusive Advisory Services (Pty) Ltd
3 Riebeek Street, 306 The Colosseum, Cape Town, Western Cape, 8001
Email: [email protected] or [email protected]
WhatsApp: +27 60 222 1111
PAIA manual
This section is our manual under section 51 of the Promotion of Access to Information Act, 2000.
Information Officer
The Information Officer for the purposes of PAIA is Exclusive Advisory Services (Pty) Ltd, contactable at the address and email above.
Records held
In the ordinary course of business, EAS holds records including company and regulatory records, client onboarding and due diligence records, transaction and correspondence records, and financial and accounting records. Some of these are available on request without a formal PAIA request (for example, our FSCA licence details and this policy); others, particularly client-specific or commercially sensitive records, are only available in line with PAIA and our confidentiality obligations to other clients.
How to request access to a record
Submit a request using the official PAIA request form (Form 2 under the PAIA Regulations) to the Information Officer at the contact details above. Please describe the record you are requesting with enough detail for us to locate it, and provide proof of identity. We will respond in line with the timeframes set out in PAIA.
Complaints to the Information Regulator
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.